Feel Safe and Supported with KISA’s 24/7 Monitoring Service

In today’s world where independence matters more than ever, having support you can rely on makes all the difference. That is why we are proud to introduce KISA 24/7 Monitoring - a service designed to give you and your loved one true peace of mind and next-level protection, anytime, anywhere.

Why 24/7 Monitoring Matters

Falls, sudden health issues or unforeseen events can happen unexpectedly, whether you are at home or out and about. With traditional alarm systems, you may feel uncertain. Will my call get through? Will help arrive quickly? Will the device work when I most need it

Recent events have tragically highlighted the systemic weaknesses in standard telecommunications when it comes to critical emergency response. A major nationwide network outage in September 2025, for example, saw hundreds of urgent calls to the national Triple Zero (000) service fail to connect across several states, with multiple deaths tragically linked to the technical failure. This incident exposed how dependent the public system is on single carrier infrastructure and highlighted the risks of human error during routine maintenance. Furthermore, technical failures are not limited to major outages, where recent testing revealed that many older smartphones, particularly certain Samsung models, struggle or fail entirely to connect to 000, especially when attempting to roam onto other networks to complete an emergency call. When you need urgent help, relying on a system vulnerable to network collapse and device compatibility errors creates unacceptable risk. You need certainty, not technical failure.

KISA’s 24/7 Monitoring changes that dynamic. With the press of a button on your KISA device, you are instantly connected to a trained operator in our Australian-based centre. They will quickly assess your situation and then contact a family member, carer or emergency services - whichever is right for you. That reliable human connection matters most in an emergency. 

What Sets KISA Apart

While there are many personal alarm offerings available, KISA stands out by prioritising simplicity and reliability, ensuring you are supported 24 hours a day, every day.

• Simplified technology: KISA devices are created specifically for older Australians, to be simple and clear, avoiding complicated menus and screens. The focus is on ease-of-use so you never hesitate to press the button.
• One-button, instant connection: In a genuine emergency, speed is critical. A single, simple press of the SOS button on the KISA device connects you immediately to our monitoring centre. No navigating apps or menus.
• Tailored response plan: Our operators don't follow a script. They follow your pre-agreed, personalised care plan, ensuring the right people or emergency services are contacted based on your unique needs and situation.
• 24/7 professional monitoring: Our Australian-based monitoring centre is ready day or night. With KISA, you are covered 24 hours a day, every day.
• Advanced features:  KISA devices also offer crucial features like fall detection and GPS location services, all integrated so you do not have to piece together multiple systems.
• A small investment in confidence: KISA 24/7 Monitoring is a monthly service, available for less than 70 cents per day. This provides priceless assurance that professional support is always on standby.
• Government funding compatibility: We make access simpler and more affordable. Funding through the Australian aged care Support at Home program may be available for many users.

Built for Independence, Not Just Safety

The service is not merely about responding to emergencies; it is about empowering independence. Users can continue living at home, moving freely, and enjoying social activities with the constant assurance that professional support is there whenever needed.

For family members and carers, this means a significant reduction in the constant worry of needing to be available at every moment. The system steps in when you can't, ensuring help is always on hand and that the response is fast, efficient, and tailored to the person’s needs.

Why This Matters Now

As Australia’s ageing population increases and more older Australians choose to stay living at home or enter residential aged care settings, the need for reliable, simple, always-on monitoring has never been greater. Many existing systems expect users to navigate complex menus or rely on manual processes that slow everything down. KISA’s solution removes those friction points.

Getting Started is Simple

If you are ready to explore how KISA 24/7 Monitoring can bring peace of mind to you, your loved one, or your care facility, our team is here to help you get started. 

Call 1300 557 453 or email info@kisa.com.au to speak with a friendly team member about activation or to check your eligibility for government funding options.

Make safety effortless. Live confidently. With KISA 24/7 Monitoring, someone is always there.